Complaints Policy

At Max Builders we are committed to delivering exceptional service. If something has not met your expectations, we want to know — and put it right.

1. How to make a complaint

Please send your complaint by email to info@jaatxukltd.com, including:

• Your full name and contact details
• The address of the project (if applicable)
• A clear description of the issue
• Any supporting photos or documents
• The outcome you would like

2. Our response

We will acknowledge your complaint promptly and provide a full response within 3–5 working days. Where a matter is complex and requires additional investigation, we will keep you informed of progress and expected timescales.

3. Resolution

We aim to resolve all complaints fairly, transparently and to your satisfaction. If we are unable to resolve your concern directly, we will discuss further options with you.

4. Records

Complaints are recorded and reviewed regularly to help us improve our service.

5. Contact

Email: info@jaatxukltd.com
Phone: 07780 270235